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Troubleshooting Macintosh

Error Message​

When you first run Juka on Macintosh, you might get the following error message:

step1

Cannot be opened because it is from an unidentified developer.

Workaround​

To resolve this issue, follow these steps:

Double-click on the Juka app.

  1. If it tries to open the application in the text editor, open up a terminal in the same folder and run ./Juka.

  2. Click on the Apple icon in the top left corner of your screen and go to System Preferences.

  3. Click on Security & Privacy.

  4. Click on the General tab.

  5. Click on the Open Anyway button next to the Juka app. step2

  6. You should now be able to run Juka.

Alternative Workaround​

You can use the following workaround:

Assuming that Juka is stored on your Desktop, open a Terminal window and navigate to the Juka directory. Run the following commands:

chmod +x ./Juka
sudo spctl --master-disable ./Juka
  1. This will disable Gatekeeper for the current session, allowing you to run Juka.
  2. Once you are done using Juka, run the following command to re-enable Gatekeeper:
sudo spctl --master-enable

This will re-enable the "gatekeeper".

Notes

  • Juka is currently not signed by Apple, so you may encounter this error message when you first run it.
  • We are working on getting Juka signed by Apple, so this error message should not be an issue in the future.
  • If you have any further questions, please feel free to contact us.